At dogwearstore.com, we are committed to providing our customers with a seamless and reliable shipping experience. Whether you're located in Japan or elsewhere, we strive to ensure your orders reach you in a timely manner.
For customers within Japan, we offer a variety of shipping options to cater to your needs. We work with reputable carriers to ensure your orders are delivered safely and promptly. Depending on your location and the size of your order, you can choose from:
All domestic orders over ¥5,000 qualify for free standard shipping. For express or same-day delivery, additional fees may apply.
We also offer international shipping to select countries. Delivery times may vary depending on the destination and shipping method chosen.
Please note that import duties, taxes, and other charges may be applicable for international orders, and are the responsibility of the customer. We recommend checking with your local customs office for more information.
Once your order has been shipped, you will receive a tracking number that you can use to monitor the status of your delivery. We will also send you a confirmation email when your order has been successfully delivered.
We understand that sometimes you may need to return or exchange an item. Please refer to our Returns and Exchanges Policy for detailed information on our process and the timeline for processing your request.
If you have any questions or concerns regarding your order or our shipping policies, please don't hesitate to contact our customer support team at [email protected] or by phone at 031-818-9046. We're here to help!